Talk about customer in business topic field also usually talk about how to make them satisfied with what product they bought or service they paid. Manufacturer, shop or seller who offers their products vying to get loyal customer through good service beside with promotion way.
We know that good customer service will give positive impact to built customer trust with not only on short time but for long term period as long as the business still run. That’s why we have to believe that Customer is a King, they deserve a better treatment.
How to actualize Good customer service?
Some tips will help you to make it. But there’s a tips that you have to know and really important. That’s about communication, in how you talk with your customer. Ponijan Law, the author of best seller book on his country “Talk to Your Customer This Way”. He successfully constructed and demonstrated communication style of world’s figure like Anita Roddick (Body Shop), Howard Schultz (Starbucks), Piere Cardin (Fashion Designer), Jeff Benzon (Amazon) and some politician.
He has inspired then tried to connected Figure’s communication style in the business field, well, In this case is how to attract customer through build quality interaction by actualize good communication way. Ponijan found 25 powerful technique that effective and stimulative to whom want to get success to win the customers.
25 Points formulation to talk with customer :
- Create a great first impression
- Simplify your words
- Keep smiling
- Be helpful
- Use positive words
- Speak enthusiastically
- Let your eyes speak
- Be sincere
- Keep your emotion
- Keep your attitude
- Serve your customer personally
- Always address customer by name
- Don’t promise unless you will keep it
- Tell customers you are there for them
- Answer questions correctly
- Appreciate your customer sincerely
- Treat Mars (man) and Venus (woman) differently
- Keep the customer informed
- Apologize for defective service or product
- Promote your best service or product
- Tell customer you give best offer
- Talk to your customers about them
- Serve as soon as possible
- Let your customer talk
- Close with “thank you”
Let those point works on you who want to win the customer. Make them satisfied with your service and don’t let your customer move to another product just because of bad communication and interaction.